Frequently asked questions
1. What does the cleaning service include?
- We provide standard and deep cleaning of all areas, including bathrooms, kitchens, living rooms, bedrooms, windows, floors, and more. Services vary depending on the type of cleaning (move-in/out, post-construction, maintenance, etc.).
2. Do I need to be present during the cleaning?
- It’s not necessary as long as we have safe access to the property. We also respect your preference if you want to be present.
3. What cleaning products do you use?
- We use professional, safe, and effective cleaning products. Eco-friendly options are available upon request.
4. How long does the cleaning take?
- It depends on the size and condition of the space, but typically it takes between 2 to 8 hours. We will provide a more accurate estimate when giving the quote.
5. What if I’m not satisfied with the service?
- We offer a satisfaction guarantee. If something doesn’t meet your expectations, we will fix it at no additional cost.
6. Do I need to prepare anything before the cleaning?
- We only ask that personal or fragile items be removed if possible. We will take care of the rest.
7. Do you offer customized services?
- Yes, we tailor each service to your specific needs. Just let us know which areas you want prioritized.
8. Are you licensed and insured?
- Yes, we are a fully licensed and insured company for your peace of mind.
9. How far in advance should I schedule?
- We recommend scheduling at least 48 hours in advance, but we also try to accommodate urgent requests based on availability.
10. How can I request a quote?
- You can contact us by phone, email, or through our website to receive a free, no-obligation quote.