Frequently asked questions

 

  1. What does the cleaning service include?

  • We provide standard and deep cleaning of all areas, including bathrooms, kitchens, living rooms, bedrooms, windows, floors, and more. Services vary depending on the type of cleaning (move-in/out, post-construction, maintenance, etc.).

 

  2. Do I need to be present during the cleaning? 

  • It’s not necessary as long as we have safe access to the property. We also respect your preference if you want to be present.

 

  3. What cleaning products do you use?

  • We use professional, safe, and effective cleaning products. Eco-friendly options are available upon request.

 

  4. How long does the cleaning take? 

  • It depends on the size and condition of the space, but typically it takes between 2 to 8 hours. We will provide a more accurate estimate when giving the quote.

 

  5. What if I’m not satisfied with the service? 

  • We offer a satisfaction guarantee. If something doesn’t meet your expectations, we will fix it at no additional cost.

 

  6. Do I need to prepare anything before the cleaning? 

  • We only ask that personal or fragile items be removed if possible. We will take care of the rest.

 

  7. Do you offer customized services? 

  • Yes, we tailor each service to your specific needs. Just let us know which areas you want prioritized.

 

  8. Are you licensed and insured? 

  • Yes, we are a fully licensed and insured company for your peace of mind.

 

  9. How far in advance should I schedule? 

  • We recommend scheduling at least 48 hours in advance, but we also try to accommodate urgent requests based on availability.

 

  10. How can I request a quote? 

  • You can contact us by phone, email, or through our website to receive a free, no-obligation quote.